The 2017 Manager of the Year is…

Portrait of Dean manager of the year

As you may have noticed in our reviews, many customers mention Dean Slaughter as a key reason for this outstanding “customer first” experience Who is Dean? He is the Manager of Operations at Ric’s and for 2017, he is the Manager of the Year! As an integral part of Ric’s for the past 24 years, he has helped to build the foundation of outstanding customer service and quality repairs that our customers appreciate so much. He understands the importance of being honest and upfront with customers at all times. When a customer leaves our shop, he wants them to leave with a smile – happy about how the repairs were completed and feeling good about how they were treated throughout the process.

Even though many of our Yelp, Facebook and Google reviews mention Dean by name, he says it’s the entire team’s efforts that result in the rave reviews. And that’s exactly the sort of attitude that makes him such an effective – and beloved – manager at the shop. Here are just a few of the comments that employees shared about him:

“Dean isn’t afraid to get his hands dirty (literally)! He will jump into the mix, work beside you and do what’s necessary to get the job done … as a team!”

“Dean is not only a manager, he is a leader! His leadership skills are the glue to this team, making our team successful!”

“Most importantly, he always has our back! He is a great listener! He is always there when he’s needed, whether you are a customer or an employee!”

It’s clear that we love him, you love him, and he’s simply a joy to have as a leader on the Ric’s team. Dean works hard every day and genuinely cares about each customer and employee, and that’s why he’s our Manager of the Year!

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The Customer Comes First at Ric’s

Ric's body and paint dog logo

American businessman Ray Kroc once said, “If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” At Ric’s Body and Paint, we couldn’t agree more. There are two key reasons that we’ve been in business since 1976: outstanding customer service and the quality of our work.

So, how do we put the customer first at Ric’s?

Always Being Honest

It’s far too easy for repair shops to be misleading or downright dishonest with customers – everyone knows someone with a car repair horror story. At Ric’s, we treat our customers the way that we would want to be treated. And that means being honest about price, timing and what’s going on with their vehicles. We appreciate that our customers trust us with their cars and work hard to retain that trust. Our honesty pays off through return customers, stellar reviews, and referrals to family and friends.

Always courteous, efficient. They provided a professional job, with full discussion about what and how much before they went to work. VERY happy.
– Joe S.

Helping Customers through Stressful Situations

When people walk into our door, it’s because they’ve been in an accident or their car is damaged in some way. This is a stressful situation for anyone, so we want to help our customers through this time and make it as painless as possible. From free estimates and assistance with all insurance companies to after-hours key drop and help with car rental services, we try to accommodate all of our customers’ needs. We also walk them through the entire repair process and provider regular updates for their peace of mind.

Everyone was a pleasure to deal with, and I really appreciated all the status calls to let me know how things were coming along. Excellent job!– Beth W.

Making it Personal

At Ric’s, our friendly, experienced customer service team takes care of our customers like they are family. One longtime customer (40 years to be exact) not only stops in for vehicle repairs, but also for social visits. Betty entertains us with a few jokes and sometimes even brings a homemade treat. Her visits always put smiles on our faces and reflect the type of environment we work hard to cultivate at Ric’s!

The staff is positive and friendly and will make sure everything you want done gets done perfectly! Seriously will never take my car anywhere else.
– Ashley B.

We love to take care of our customers, but don’t take our word for it. Check out our customer reviews >>

YELP
FACEBOOK
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New Car + High Tech Features = Pricey Repairs

We’ve all heard the old adage: the minute you drive a new car off the lot, it loses value. But did you know that new cars can also mean higher repair costs? Modern cars are complicated and expensive to fix, so much so that a repair estimate may leave you in shock.

As auto manufacturers prepare to mass produce self-driving cars, they have also been installing many smart, high-tech features in today’s standard cars. And while these exciting new technologies are groundbreaking advancements in increasing auto safety, they also come with hefty repair costs. Parts are more expensive and require more labor time from repair specialists.

Many of the newer tech features, such as adaptive cruise control and headlights, collision warning, park assist, and 360-degree cameras, are located on or near bumpers and fenders. And since the majority of accidents are fender benders, these tech features are particularly vulnerable to crashes. Removing and replacing a body part was never a quick fix, but when those parts include complex technologies that need to be repaired or replaced, the time and cost increase exponentially.

So what’s a new car owner to do? Find a shop you can trust before you need one. Some key attributes to look for are:

  • Technician training and certification. At Ric’s, our auto-body technicians receive ongoing training to maintain I-CAR Gold Class certification, so you can depend on us for quality repairs and a precision paint job.
  • Insurance coverage. You’ll want to find a shop that not only accepts your insurance, but all insurance carriers (since there may be another driver involved in the accident). Ric’s accepts all types of insurance and will even send the estimate (with photos) to your insurance company for you.
  • Customer satisfaction. Today, many people don’t even try a new restaurant without checking Yelp or other review sites first. Since your repair bill will be higher than a dinner tab, it just makes sense to check what other customers have to say.
  • Employees and communication. For body and paint repair, there’s a big difference between big chains and family-owned shops. At Ric’s, our honest, hard-working technicians never cut corners. We take care of our customers, from arranging transportation and providing updates throughout the repair process, to working directly with their insurance companies to resolve any issues.

If you have a new car that needs a repair, or just want to be prepared as a new car owner, come on by Ric’s at 14850 N 83rd Pl, in Scottsdale.

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Extended Vehicle Life—What Does It Mean?

A red chrome vehicle with an extended vehicle life

In America, schmoozing with the latest model cars, trucks and motorcycles is an established tradition. Buyers or the merely curious flock to auto shows, showrooms or online sites to see what’s cooking in the automotive world. In 2016, Detroit and other large auto shows report 7-percent growth in attendance, and industry leaders expect that 2017 numbers will repeat this success. Show off your vehicle life with a well maintained car!

What Extended Vehicle Life Means to Owners

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11 Signs That Your Worn-Out Vehicle Needs Repair

A worn-out fiat parked on the side of the road

Take a good look at the vehicles you see on the road. Some are in impeccable condition, others are what we used to call junkers and most are in between. Some faults are easy to notice, others not so much. Some shortcomings might affect the car’s good looks, others involve the safety of drivers, passengers and the public. If you have a worn-out vehicle get it checked out.

Here’s a quick review of 11 things that reduce the good looks, safety or long-term drivability of your car, truck or motorcycle.

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Aftermarket or OEM Parts—Which Are Right for You?

A mechanic is repairing a car with aftermarket parts

Sooner or later, you and your repair technician will have a deep philosophical disussion about parts—auto parts, that is.  Because you have quite a few choices, the ones you make will leave a lasting impression on your wallet and maybe your attitude about what goes on under the hood. So, read carefully and learn…

Different Kinds of Parts—What’s the Difference?

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The Body Shop of the Future is Here, Right Now

Get your car road ready at Ric's body and paint

Step into a certified collision repair center, and you’ll see that it’s not your father’s body shop. Capabilities of the shop and technicians have moved waaay beyond standards of a few years ago. Here are three important ways that collision repair services have changed for the better.

New Materials and Manufacturing Methods

Compare the materials used a few years ago to what we use nowadays. You’ll see a huge difference in the use of:

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Making Sure Your Vehicle Is Ready for Cooler Temperatures

A woman sits in the back seat of a car getting it winter ready

We don’t need to remind you that this summer was a hot one in the Valley. Temperatures reached 118 degrees on June 19 and 116 the next day, before summer even officially began on June 21. On average, Phoenix sees 109 days a year of 100-degree temps; this year was slightly lower, at only 97 days. Now that things are starting to cool down for us, don’t be lulled into a sense of complacency. We may not have to contend with the bitter, cold-to-the-bone temps forecast for much of the nation this winter, but it’s going to be getting colder in Arizona, and that means you should make sure your vehicle is ready for winter. Here are a few tips from the crew here at Ric’s Body & Paint. 

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We’re Marking a Major Milestone This Month: Ric’s Turns 40!

Ric's body and paint logo milestone

Ric’s Body & Paint, an iconic fixture of the Scottsdale community since 1976, is proud to announce we are celebrating our 40th anniversary this month. What a milestone!

“This is a real achievement for me and for the team here,” said Ric, founder of Ric’s Body & Paint. “When I opened the business, I had no idea of the wonderful 40-year adventure that was ahead of me. I can still picture the key opening the front gate on that first day, and I admit I was scared out of my mind! I had so much responsibility on my shoulders.” After the first month of business went so well, Ric soon realized he was on the right path, and that Ric’s Body & Paint was going to be around for a while.

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