Ensuring Customer and Vehicle Safety During the COVID-19 Crisis

Providing A Safe Experience

We know the COVID-19 crisis has been a major concern for most people around the world. As such we are committed to providing our customers the same quality collision repair service we always have, but with added precautions to make sure they, as well as our employees, remain safe from the virus. That is why we wanted to share ways we ensure efficient vehicle safety, while maintaining our customers and employee’s health.

Working At Your Comfort Level

We understand that everyone deserves to feel safe and remain healthy. If a customer is at an extreme level of discomfort we will work with you individually to find a situation that works.

If you have a moderate concern we would be happy to come out to you in your vehicle. You may call us from your vehicle; we will come out and complete an estimate while they wait in their car. After the estimate is completed, we can email you the details for your record.

If you are comfortable coming in, our shop is open. We do have social distancing measures in place inside as recommended by the Centers For Disease Control (CDC). 

Keeping a Safe Distance

If you are scheduled for a collision repair, come in or call us when you arrive. One of our service managers will go over the repairs with you. To be prepared, please bring a pen of your own to sign our authorization forms. At pick up, come in to finish up paperwork or give us a call and we will meet you in front of the doors.  We are able to take payment with our mobile credit card machine. Once finalized, we will give you a receipt and go over the repairs completed on their vehicle all while keeping a safe distance.

Estimate and Repair 

At Ric’s Body & Paint, we prefer to touch base with each customer to make sure that we understand the extent of your repair and are able to answer any questions you may have. We would complete an estimate then we get you scheduled for the repairs.  We do this so we can order parts and have them here at your scheduled drop off. At drop off our technicians will go over the car once more and get our authorization form signed before starting a repair. Your vehicle will be assigned to one of our technicians who will keep you informed throughout the repair process. After we have serviced your vehicle, one of our representatives will make the appropriate arrangements with you for pick up.

Increased Frequency of Cleaning and Sanitizing

Throughout the day our employees go through the shop to clean and disinfect the most frequently used areas and tools. We recommend for all customers to remove all personal belongings from their vehicle before dropping it off. This includes phone chargers, garage door openers, backpacks, glasses, etc. We will also disinfect the vehicle as soon as it is dropped off and again once it is picked up. 

Reinforce Existing Health Protocols

We require all employees to wash their hands as much as possible to follow the CDC handwashing guidelines, which involves washing your hands with soap and water for a minimum of 20 seconds. Our shop team will continue to utilize seat covers, steering wheel covers, floor mats, and wipe down door and gear shift handles with sanitizer before the vehicle is picked up. We also make sure all employees who are ill stay home to prevent others from getting sick.

Auto repair doesn’t stop for a crisis. That is why Ric’s Body & Paint technically enabled staff will continue to serve every one’s auto body and vehicle safety needs during this time. Like everyone else, we want nothing more than for things to return to normal, but until then precautions must be put into place to protect our customers and employees from possible contagion. Let us know how we can make the appropriate arrangements to better serve you and your vehicle needs!