Keeping it Green at Ric’s

There is no better time than now to do what is best for the environment. As more research comes forward about how chemicals are affecting the environment, industries have started offering more environmentally friendly alternatives, and the auto body industry is no exception.

Traditional auto-body paints are one of the most common air pollutants used in car manufacturing today because of the solvent chemical agents that reside inside the paint. These chemicals are called volatile organic compounds or VOCs for short. The most common chemicals found in auto paint are formaldehyde and ammonia. This is a serious issue because these chemicals are not only impacting the environment but also contribute to public health issues such as asthma and allergies. 

Auto shops across the nation are switching to waterborne refinish base coats to reduce the emission of VOCs. There is no loss in quality or durability to the paint if it is water-based. In fact, these waterborne paints have been in use for the past 10 years, but they have been rising in popularity more recently because of environmental issues.

Here at Ric’s Body & Paint, our paint experts have specialized training to apply our environmentally friendly, water-based paint to your vehicle. They work to precisely match your vehicle’s paint and have your vehicle looking as great as it did before the accident!

Contact us today for a free estimate.

A New Year Calls for a Like-New Car

New year, new resolutions. You know how that goes. Many of us set the same resolutions year after year – lose weight, exercise more, enjoy life, spend less. While these goals are certainly meaningful paths to living well, there’s something to be said for making a simple resolution that you can easily stick to. One example? Taking better care of your car, starting with the body and paint repairs you may have been putting off in 2017.

Scratches, scrapes, dings, and dents

Whether you have minor dents and dings or more extensive damage, it’s important to repair or replace the broken parts and ensure your vehicle meets manufacturers’ specifications. Maybe it didn’t seem like a big deal when someone sideswiped your car in the mall parking lot, but when your automatic door on that same side begins opening and closing erratically, you realize that even seemingly minor changes to the body can impact a car’s functions. Unless you plan on keeping your car covered up in a garage 24/7, scratches, chips and other imperfections are a fact of life. However, that doesn’t mean you have to drive around with them on your vehicle forever. Just make sure you resist the urge to order one of those “as seen on TV” touch up kits; instead, take it to a bodywork professional. Whether you are buffing out scratches or touching up paint, you run the risks of improperly smoothing scratches and dents, using the wrong paint shade, or even worse, creating unsightly bubbles or over spraying.

It’s a great time to refresh and renew your car! And you know what’s even better than that new car smell? That new car feel!

Five Steps to Take After a Car Accident

Few of us think about what we should do if we get into an accident until we’re actually in one. But reading an article like this one – when you aren’t feeling stressed and frazzled – can allow you to brush up on the steps to take after an accident and make those post-accident moments a little easier.

  1. Safety first. If the accident is minor, move your vehicle out of traffic, shift into park and turn it off. Use your hazard lights, cones, warning triangles and/or flares to ensure your car is visible. If the accident is more serious and you or any passengers are injured, you may not be able to move the car to the side of the road or exit the vehicle. Stay in your car, but turn off the engine and turn on your hazard lights.
  2. Call 911. Even seemingly minor injuries should be checked out by a health professional. And a police accident report will make the insurance claim process a lot smoother and help when you’re dealing with other drivers. Cooperate with the police, but don’t rush to admit fault or blame others. Let the police do their job and determine who, if anyone, is at fault.
  3. Gather information. You’ll want to collect details from everyone involved in the accident and take photos of all vehicles involved and the accident scene. Here are some specifics to remember:
    • Driver and passenger names and contact details
    • Make, model and year of each vehicle
    • Driver’s license numbers
    • License plate numbers
    • Insurance providers and policy numbers
    • Names and contact information of any eyewitnesses
    • Location and/or address of the accident
    • Police officer’s name and badge number
    • Photos to document the scene and vehicle damage
  4. Contact your insurance company. You can even start your claim online at the scene and add details once you have a chance to catch your breath. Your insurance agent will be able to help you understand your coverage and immediate options. If your car isn’t safe to drive, find out if they will provide towing, a rental and other assistance.
  5. Give us a call at Ric’s. We understand that getting into an accident is stressful enough, which is why we make getting back on the road as painless as possible. We’ll even help arrange transportation and work through any issues with your insurance company. If your insurance company tries to steer you towards their “preferred” shop, check the shop’s reviews on Yelp, Google and Facebook.Come by Ric’s for a free estimate — no appointment needed. We’ll examine your car and provide a detailed assessment of the cost to repair and send the estimate to your insurance company with photos if necessary.

The 2017 Manager of the Year is…

As you may have noticed in our reviews, many customers mention Dean Slaughter as a key reason for this outstanding “customer first” experience Who is Dean? He is the Manager of Operations at Ric’s and for 2017, he is the Manager of the Year! As an integral part of Ric’s for the past 24 years, he has helped to build the foundation of outstanding customer service and quality repairs that our customers appreciate so much. He understands the importance of being honest and upfront with customers at all times. When a customer leaves our shop, he wants them to leave with a smile – happy about how the repairs were completed and feeling good about how they were treated throughout the process.

Even though many of our Yelp, Facebook and Google reviews mention Dean by name, he says it’s the entire team’s efforts that result in the rave reviews. And that’s exactly the sort of attitude that makes him such an effective – and beloved – manager at the shop. Here are just a few of the comments that employees shared about him:

“Dean isn’t afraid to get his hands dirty (literally)! He will jump into the mix, work beside you and do what’s necessary to get the job done … as a team!”

“Dean is not only a manager, he is a leader! His leadership skills are the glue to this team, making our team successful!”

“Most importantly, he always has our back! He is a great listener! He is always there when he’s needed, whether you are a customer or an employee!”

It’s clear that we love him, you love him, and he’s simply a joy to have as a leader on the Ric’s team. Dean works hard every day and genuinely cares about each customer and employee, and that’s why he’s our Manager of the Year!

The Customer Comes First at Ric’s

American businessman Ray Kroc once said, “If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” At Ric’s Body and Paint, we couldn’t agree more. There are two key reasons that we’ve been in business since 1976: outstanding customer service and the quality of our work.

So, how do we put the customer first at Ric’s?

Always Being Honest

It’s far too easy for repair shops to be misleading or downright dishonest with customers – everyone knows someone with a car repair horror story. At Ric’s, we treat our customers the way that we would want to be treated. And that means being honest about price, timing and what’s going on with their vehicles. We appreciate that our customers trust us with their cars and work hard to retain that trust. Our honesty pays off through return customers, stellar reviews, and referrals to family and friends.

Always courteous, efficient. They provided a professional job, with full discussion about what and how much before they went to work. VERY happy.
– Joe S.

Helping Customers through Stressful Situations

When people walk into our door, it’s because they’ve been in an accident or their car is damaged in some way. This is a stressful situation for anyone, so we want to help our customers through this time and make it as painless as possible. From free estimates and assistance with all insurance companies to after-hours key drop and help with car rental services, we try to accommodate all of our customers’ needs. We also walk them through the entire repair process and provider regular updates for their peace of mind.

Everyone was a pleasure to deal with, and I really appreciated all the status calls to let me know how things were coming along. Excellent job!– Beth W.

Making it Personal

At Ric’s, our friendly, experienced customer service team takes care of our customers like they are family. One longtime customer (40 years to be exact) not only stops in for vehicle repairs, but also for social visits. Betty entertains us with a few jokes and sometimes even brings a homemade treat. Her visits always put smiles on our faces and reflect the type of environment we work hard to cultivate at Ric’s!

The staff is positive and friendly and will make sure everything you want done gets done perfectly! Seriously will never take my car anywhere else.
– Ashley B.

We love to take care of our customers, but don’t take our word for it. Check out our customer reviews >>

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New Car + High Tech Features = Pricey Repairs

We’ve all heard the old adage: the minute you drive a new car off the lot, it loses value. But did you know that new cars can also mean higher repair costs? Modern cars are complicated and expensive to fix, so much so that a repair estimate may leave you in shock.

As auto manufacturers prepare to mass produce self-driving cars, they have also been installing many smart, high-tech features in today’s standard cars. And while these exciting new technologies are groundbreaking advancements in increasing auto safety, they also come with hefty repair costs. Parts are more expensive and require more labor time from repair specialists.

Many of the newer tech features, such as adaptive cruise control and headlights, collision warning, park assist, and 360-degree cameras, are located on or near bumpers and fenders. And since the majority of accidents are fender benders, these tech features are particularly vulnerable to crashes. Removing and replacing a body part was never a quick fix, but when those parts include complex technologies that need to be repaired or replaced, the time and cost increase exponentially.

So what’s a new car owner to do? Find a shop you can trust before you need one. Some key attributes to look for are:

  • Technician training and certification. At Ric’s, our auto-body technicians receive ongoing training to maintain I-CAR Gold Class certification, so you can depend on us for quality repairs and a precision paint job.
  • Insurance coverage. You’ll want to find a shop that not only accepts your insurance, but all insurance carriers (since there may be another driver involved in the accident). Ric’s accepts all types of insurance and will even send the estimate (with photos) to your insurance company for you.
  • Customer satisfaction. Today, many people don’t even try a new restaurant without checking Yelp or other review sites first. Since your repair bill will be higher than a dinner tab, it just makes sense to check what other customers have to say.
  • Employees and communication. For body and paint repair, there’s a big difference between big chains and family-owned shops. At Ric’s, our honest, hard-working technicians never cut corners. We take care of our customers, from arranging transportation and providing updates throughout the repair process, to working directly with their insurance companies to resolve any issues.

If you have a new car that needs a repair, or just want to be prepared as a new car owner, come on by Ric’s at 14850 N 83rd Pl, in Scottsdale.

Extended Vehicle Life—What Does It Mean?

In America, schmoozing with the latest model cars, trucks and motorcycles is an established tradition. Buyers or the merely curious flock to auto shows, showrooms or online sites to see what’s cooking in the automotive world. In 2016, Detroit and other large auto shows report 7-percent growth in attendance, and industry leaders expect that 2017 numbers will repeat this success.

What Extended Vehicle Life Means to Owners

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11 Signs That Your Worn-Out Vehicle Needs Repair

Take a good look at the vehicles you see on the road. Some are in impeccable condition, others are what we used to call junkers and most are in between. Some faults are easy to notice, others not so much. Some shortcomings might affect the car’s good looks, others involve the safety of drivers, passengers and the public.

Here’s a quick review of 11 things that reduce the good looks, safety or long-term drivability of your car, truck or motorcycle.

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Accident Rates In Arizona During The Different Seasons

Solving Arizona’s Crash Statistics Mystery 

It’s never fun to read crash statistics. Whenever vehicles are damaged or people are injured, it’s a cringe-worthy story, whether it’s broadcast, online or in print.

It’s natural to wonder about these crashes (which, by the way, is now the preferred term for accidents.) Why, when and where do they happen? Who’s involved? At the surface, the answers might seem obvious. But lift the cover, and take a hard look at the ADOT statistics. Before you know it, easy answers disappear.

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Aftermarket or OEM Parts—Which Are Right for You?

Sooner or later, you and your repair technician will have a deep philosophical disussion about parts—auto parts, that is.  Because you have quite a few choices, the ones you make will leave a lasting impression on your wallet and maybe your attitude about what goes on under the hood. So, read carefully and learn…

Different Kinds of Parts—What’s the Difference?

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