How COVID-19 is Impacting the Collision Repair Industry

man under a car repairing, Collision repair industry

Like most businesses, the collision repair industry has been affected by the coronavirus. With the COVID-19 crisis causing communities to stay indoors and to only leave for essential needs, the fewer drivers on the road have less potential for accidents. While this is great news for everyone who continues to commute, these stay-at-home orders have affected major production hubs and auto repair shops to adjust their operations.

A Slowdown in Vehicle Production

As of February, automotive suppliers have been warning automakers that they may run out of parts used for vehicle production in the United States, especially electronic components. China’s vehicle production has been hit the hardest due to the virus, causing a major disruption in the global supply chain. 10% of the United States’ auto parts imports come from China including key components such as electric signaling parts, airbag inflators, safety glass, mirrors, seats, locks, and much more.

How Collision Repair Shops are Adjusting

With COVID-19 causing fewer people to be on the road, there are fewer accidents that occur. This has led many auto body repair shops to rely on their other services. Collision repair shops have had to rework their business operations to provide more contact-less services such as over the phone payments and vehicle pick-up/drop-offs. It’s convenient, easy, and promotes social distancing!

At Ric’s Body & Paint, we are doing everything we can to ensure our customers and employees are safe. We’ve adjusted our operations to make sure everyone at our shop is out of harm’s way. While the collision repair industry has slowed down, we will continue to provide high-level services for each of our clients. If you are in need of any auto body or collision repair, contact us to learn how we can help!

Ensuring Customer and Vehicle Safety During the COVID-19 Crisis

Providing A Safe Experience

We know the COVID-19 crisis has been a major concern for most people around the world. As such we are committed to providing our customers the same quality collision repair service we always have, but with added precautions to make sure they, as well as our employees, remain safe from the virus. That is why we wanted to share ways we ensure efficient vehicle safety, while maintaining our customers and employee’s health.

Working At Your Comfort Level

We understand that everyone deserves to feel safe and remain healthy. If a customer is at an extreme level of discomfort we will work with you individually to find a situation that works.

If you have a moderate concern we would be happy to come out to you in your vehicle. You may call us from your vehicle; we will come out and complete an estimate while they wait in their car. After the estimate is completed, we can email you the details for your record.

If you are comfortable coming in, our shop is open. We do have social distancing measures in place inside as recommended by the Centers For Disease Control (CDC). 

Keeping a Safe Distance

If you are scheduled for a collision repair, come in or call us when you arrive. One of our service managers will go over the repairs with you. To be prepared, please bring a pen of your own to sign our authorization forms. At pick up, come in to finish up paperwork or give us a call and we will meet you in front of the doors.  We are able to take payment with our mobile credit card machine. Once finalized, we will give you a receipt and go over the repairs completed on their vehicle all while keeping a safe distance.

Estimate and Repair 

At Ric’s Body & Paint, we prefer to touch base with each customer to make sure that we understand the extent of your repair and are able to answer any questions you may have. We would complete an estimate then we get you scheduled for the repairs.  We do this so we can order parts and have them here at your scheduled drop off. At drop off our technicians will go over the car once more and get our authorization form signed before starting a repair. Your vehicle will be assigned to one of our technicians who will keep you informed throughout the repair process. After we have serviced your vehicle, one of our representatives will make the appropriate arrangements with you for pick up.

Increased Frequency of Cleaning and Sanitizing

Throughout the day our employees go through the shop to clean and disinfect the most frequently used areas and tools. We recommend for all customers to remove all personal belongings from their vehicle before dropping it off. This includes phone chargers, garage door openers, backpacks, glasses, etc. We will also disinfect the vehicle as soon as it is dropped off and again once it is picked up. 

Reinforce Existing Health Protocols

We require all employees to wash their hands as much as possible to follow the CDC handwashing guidelines, which involves washing your hands with soap and water for a minimum of 20 seconds. Our shop team will continue to utilize seat covers, steering wheel covers, floor mats, and wipe down door and gear shift handles with sanitizer before the vehicle is picked up. We also make sure all employees who are ill stay home to prevent others from getting sick.

Auto repair doesn’t stop for a crisis. That is why Ric’s Body & Paint technically enabled staff will continue to serve every one’s auto body and vehicle safety needs during this time. Like everyone else, we want nothing more than for things to return to normal, but until then precautions must be put into place to protect our customers and employees from possible contagion. Let us know how we can make the appropriate arrangements to better serve you and your vehicle needs!